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What is an ERP System? Enterprise resource planning (ERP) is the name given to the planning of acquisition, control and movement of a company's resources. These resources can include customers, products, employees and even projects. ERP Systems Managing all the resources for your business can be time consuming and hard work. Resources such as your company's stock, employees, customers and many more, all need careful management to ensure that your business operates smoothly. A History of Microsoft Microsoft is one of the biggest companies in the world. Thanks to its ambitious founders, Bill Gates and Paul Allen, Microsoft has become a household name all over the world. Microsoft specializes in developing, licensing and selling software in the computers and technology industry. How Help Desk Software can benefit your Business There is no small organization or large corporate network remaining in business for longer without an adequate customer support service for troubleshooting.